RETURN POLICY

ORDER CANCELLATION

Order cancellation can be made within 14 calendar days according to law 2251/1994.

PRODUCT RETURN / REPLACEMENT

A. In general
The Return of the products must be made no later than 14 calendar days from the day of their receipt by the customer and must be accompanied by all the original documents (receipt of retail sale, invoice, invoice – consignment note, etc.). The customer has the right to return the product because there is a problem with the product itself, or because there was a problem with the order / loading / shipping process.
The returned products must be in excellent condition, in their original packaging and together with all the parts and accessories that accompany them and have not been used.

Unacceptable returns:
Beyond the period of 14 calendar days from their delivery, the company does not accept the return of products.
Also, returns are not accepted for:
– products made to order by the customer.
-supply products

WAYS OF RETURN

-In case of the customer’s fault: The customer can at his own expense, with a transport of his choice or himself return the product to our store or send it to the central warehouses of our company if it is a large volume products. If the company undertakes the transfer of the return, it will charge the customer the necessary expenses after consultation.
-In case of fault of the company: (wrong ordering, problematic product etc) the cost of return shipping is borne by the company.

MONEY RETURN

The refund amount will be set after checking the overall condition of the product and packaging. If the product or packaging has deteriorated which requires management maintenance costs or for any reason can not be sold at its original price, the refund amount will not exceed 80% of the original purchase amount paid by the customer and will be determined after autopsy .
The refund is made according to the method of payment at the time of purchase, ie either by canceling the debit of the credit card, or by refunding by deposit in a bank account, or by issuing a credit note for the next purchase.